Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out the basis on which DV999 ("we", "us", "our", "Platform"), operating at dv999.cam, collects, processes, stores and protects personal data provided by or relating to users ("you", "User", "Player") of the DV999 platform.

DV999 is an international online gaming and sports betting information platform. We take privacy seriously and recognise our obligations to handle personal data lawfully, fairly and transparently in accordance with applicable data protection legislation in our operating jurisdiction.

By registering on or using the DV999 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions and our Responsible Gambling Policy, all of which form part of the overall agreement between you and DV999.

This Policy applies to all personal data collected through the dv999.cam website, any associated mobile-optimised interfaces, customer support channels and all other touchpoints through which DV999 interacts with its users.

Definitions

Personal Data We Collect

DV999 collects personal data that is necessary for the operation of the platform, fulfilment of legal obligations and delivery of services to users. We do not collect data beyond what is reasonably required for these purposes. The categories of data we collect are set out below.

How We Collect Your Data

DV999 collects personal data through the following methods:

• Direct Provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated Technical Collection: Data collected automatically as you use the platform, including IP addresses, device information, browser cookies and session logs.
• Third-Party Verification Services: Identity and document verification data received from our approved KYC and AML compliance partners during the account verification process.
• Payment Processors: Transaction confirmation data received from payment service providers in connection with deposits and withdrawals. Familiar Pakistani payment rails referenced on this platform (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) are used as contextual payment references only; their data handling practices are governed by their own privacy policies.
• Analytics Tools: Aggregated, anonymised usage data collected through platform analytics tools to understand user behaviour and improve the platform experience.

Legal Basis for Processing

DV999 processes personal data only where a valid legal basis exists. The applicable legal bases for our processing activities are:

How We Use Your Data

DV999 uses personal data collected from users for the following specific purposes:

• Creating, maintaining and administering your account on the DV999 platform.
• Verifying your identity and age as required for KYC compliance and to enforce the adults-only (18+) access policy.
• Processing deposits, withdrawals and other financial transactions through the platform's cashier.
• Detecting, investigating and preventing fraud, money laundering and other prohibited activities in accordance with our AML obligations.
• Monitoring gaming activity for responsible gambling purposes, including identifying patterns that may indicate problem gambling behaviour and triggering protective interventions.
• Providing customer support through Live Chat, email and the Help Center.
• Sending account-related communications such as transaction confirmations, security alerts and updates to platform terms.
• Sending marketing communications where you have provided specific consent, and managing opt-out requests promptly.
• Analysing aggregated and anonymised usage data to improve platform performance, user experience and content relevance.
• Complying with applicable legal and regulatory requirements in our operating jurisdiction.

Data Sharing & Disclosure

DV999 may share personal data with the following categories of recipients, strictly for the purposes described in this Policy and subject to appropriate contractual and security safeguards:

DV999 does not share personal data with advertisers, data brokers or any third party for marketing profiling purposes without your explicit prior consent.

International Data Transfers

As an international platform, DV999 may process or store personal data on servers located outside of Pakistan. Where personal data is transferred to jurisdictions that may not provide the same level of data protection as your home country, DV999 implements appropriate safeguards to protect your data, which may include:

• Standard contractual clauses or equivalent data transfer mechanisms with receiving entities.
• Transfers only to jurisdictions with adequate data protection frameworks or to entities certified under applicable cross-border data transfer arrangements.
• Contractual obligations requiring third-party recipients to maintain data security standards equivalent to those applied by DV999.

Data Retention

DV999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Active account data is retained throughout the lifetime of the account plus a period thereafter as required for legal and regulatory compliance purposes.
• KYC and identity verification documents are retained for the minimum period required by applicable AML regulations in DV999's operating jurisdiction, which is typically five (5) years from the date of the relevant transaction or the end of the business relationship, whichever is later.
• Financial and transaction records are retained for a minimum of five (5) years to satisfy anti-money laundering and financial record-keeping obligations.
• Support communications are retained for a period sufficient to resolve any outstanding complaints or disputes, and thereafter in line with our general retention schedule.
• Marketing consent records are retained for as long as they are relied upon as the basis for sending communications, plus a reasonable period thereafter for evidence purposes.

Upon the expiry of applicable retention periods, personal data will be securely deleted or anonymised in a manner that prevents identification of the data subject.

Cookies & Tracking Technologies

DV999 uses cookies and similar tracking technologies to operate the platform, maintain session security and improve user experience. The categories of cookies used are described below:

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect platform functionality. For full details on managing browser cookies, refer to your specific browser's help documentation.

Security Measures

DV999 implements technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and dv999.cam.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls limiting personal data access to authorised personnel on a need-to-know basis.
• Regular security assessments and vulnerability monitoring of platform infrastructure.
• Two-factor authentication availability for registered account holders.
• Secure data disposal procedures for personal data that has reached its retention limit.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, DV999 will take appropriate steps in accordance with applicable data breach notification obligations.

Your Rights as a Data Subject

Subject to applicable data protection legislation and any overriding legal obligations, you have the following rights in relation to your personal data held by DV999:

To exercise any of your data rights, please contact the DV999 support team via the email address provided in Section 16. DV999 will acknowledge your request and respond within a reasonable period in accordance with applicable law. We may need to verify your identity before processing certain requests.

Please note that certain rights may be limited where they conflict with our legal obligations — for example, the right to erasure cannot override mandatory KYC or AML record-keeping requirements.

Minors & Age Verification

DV999 is an adults-only platform. The platform is strictly prohibited for individuals under the age of 18, or the higher minimum age required under the laws of the applicable jurisdiction or the operator's license conditions.

DV999 does not knowingly collect or process personal data relating to minors. Age verification is required as part of the KYC process for all registered accounts. Where DV999 becomes aware or has reasonable grounds to suspect that an account is held by a minor, the account will be immediately suspended, all associated funds will be handled in accordance with applicable law and the data will be reviewed and managed accordingly.

If you believe that DV999 has inadvertently collected personal data relating to a minor, please notify us immediately at [email protected] (plain text — not a link) so that appropriate action can be taken.

Specific Notice for Pakistan-Based Users

If you are accessing DV999 from Pakistan — whether from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan or any other city — the following additional context applies to your use of this platform and the processing of your personal data:

Pakistan does not currently have a comprehensive enacted personal data protection law. The Personal Data Protection Bill has been discussed at legislative level but has not, as of the effective date of this Policy, been enacted into law. DV999 applies internationally recognised data protection principles to all users regardless of jurisdiction.

Payment method names referenced on DV999 — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are mentioned purely as familiar Pakistani payment context for informational purposes. These providers do not endorse, affiliate with or support DV999 or any gambling activity. Their own privacy policies govern how they handle data related to their services.

Users in Pakistan are solely responsible for understanding and complying with applicable local laws, including the Prevention of Gambling Act, 1977, before registering on or using any online gambling platform. DV999 does not provide legal advice. If you are uncertain about your legal position, please seek qualified local legal counsel before proceeding.

Amendments to This Policy

DV999 reserves the right to amend, update or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality or data processing practices.

Where material changes are made to this Policy, DV999 will make reasonable efforts to notify registered users via email notification or a prominent on-platform notice prior to the revised Policy taking effect.

Continued use of the DV999 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and contact support to close your account and request data deletion where applicable.

The current version of this Privacy Policy is always accessible at dv999.cam/privacy-policy. The effective date at the top of this document indicates when the current version was last updated.

Contact Us

For any questions, concerns, complaints or data rights requests relating to this Privacy Policy or to the processing of your personal data by DV999, please contact us through the following channels:

DV999 aims to acknowledge all formal written privacy enquiries within two (2) business days and to provide a substantive response within the timeframe required by applicable data protection law. Support is available in English. Urdu-language assistance is available via select Live Chat agents during applicable support hours.